Cancellation Policy

At Soleauras, we recognize that circumstances may necessitate changes to your order. This document outlines our order cancellation process to ensure clarity and efficiency.

Before Shipping:
If your order has not yet been shipped, you are eligible to cancel it and receive a refund, subject to a £15 cancellation fee.

How to Cancel:
To initiate a cancellation, please email us at support@soleauras.com. Include your order number and a request for cancellation in your message. For expedited processing, please use “Order Cancellation” as the subject line.

Processing Time:
Cancellation requests are typically processed within 24 hours. Once your cancellation is confirmed, the refund will be issued to your original payment method within 10 business days.

After Shipping:
If your order has already been shipped, cancellation is not possible. However, you may return the item(s) once they have been delivered, in accordance with our Return Policy.

Important Notes:

• If you used a discount code or promotion, the refund would reflect the discounted amount paid.
• For orders paid via third-party payment methods (e.g., Apple Pay), refunds may take additional time to process, depending on the provider.

For any further inquiries regarding order cancellations, please do not hesitate to contact us.