FAQs
How do I place an order?
🛒 Browse the website, select your preferred items, proceed to checkout, input shipping and payment info, and complete your purchase.
What payment methods do you accept?
💳 We accept:
Credit/Debit Cards: American Express, Diners Club, Discover, Google Pay, Maestro, Mastercard, UnionPay, Visa.
Apple Pay.
Shop Pay.
All payments are secure and encrypted for your safety.
How long does shipping take?
🚚 Shipping takes approximately 8 to 12 business days within Europe. We offer free shipping on all orders!
Can I cancel my order?
❌ Yes! If your order hasn’t shipped yet, email us at support@soleauras.com with your order number to cancel. If it’s already shipped, you can return it once delivered.
How do I choose the right size?
📏 Check our Size Chart on the product page. If you’re between sizes, we recommend sizing up for the best fit. Still unsure? Email us support@soleauras.com for help!
What if my item is damaged or defective?
⚠️ We’re sorry to hear that! Email us at support@soleauras.com with photos of the issue, and we’ll help you with a replacement or refund.
How do I contact customer service?
📧 You can reach us at support@soleauras.com.
Can I track my order?
📦 Yes! Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.
Thank you for choosing Soleauras!
We’re here to make your shopping experience smooth and enjoyable. 💖
