RETURN INFORMATION

30-Day Free Returns
We're committed to your satisfaction. If you're not happy, you can return your purchase within 30 days of delivery.

Return Conditions

Items must be unused, unworn, and in original packaging

Proof of purchase required

We only accept returns for items that are defective or delivered in the wrong size. If you receive a product that is faulty or not in the size you ordered, please follow our return guidelines to initiate the process.

Free return shipping (GBP 0.00)

No restocking fee

How to Return
Email support@soleauras.com for return approval. You'll receive:

A prepaid return label

Return instructions
Returns without approval will not be accepted.

Return Address
Suite 5202 Unit 3a, 34-35 Hatton Garden, London EC1N 8DX, UK

Refunds
Processed within 10 business days after we receive your return. Allow extra time for your bank to post the refund. Contact us if it’s been over 15 business days.

Exchanges
We only replace defective or damaged items. Contact us or return and reorder after approval.

Contact Information

Suite 5202 Unit 3a, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom
Phone: +44 7584 902960
Email: support@soleauras.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)