SHIPPING INFORMATION

Order Confirmation
You’ll receive a confirmation email right after placing your order.
Didn’t get it? Check your spam folder or email support@soleauras.com with the subject: Order Confirmation Not Received.

Shipping Info

• Handling Time: 1–2 business days (Monday to Friday)

• Tracking Generation: 3–5 business days

• Transit Time: 12–14 business days (Monday to Friday)

• Total Delivery Time: 15–19 business days

• Order Cut-Off Time: 2:00 PM GMT

  • Same-day processing for orders placed before 2:00 PM GMT

• Time Zone: Greenwich Mean Time (London)               

Tracking
Once shipped, you’ll get an email with your tracking number.
No tracking after 7 days? Contact support@soleauras.com.

Custom Orders
Custom items take longer to process. We’ll contact you if more details are needed. These items are non-refundable unless faulty.

Order Issues
We may cancel orders due to pricing errors, fraud, or incomplete info.
We may request ID or address verification before fulfillment.

Contact Information

Soleauras
Address: Suite 5202, Unit 3a, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom
Phone: +44 7521 606112
Email: support@soleauras.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)